four major issues with poor communication
The problems that can arise from poor communication are often only discovered after the problems arise, when the business and bottom line suffer, and they could still have been prevented.
Here are 4 main problems that come with poor communication:
1. Lack of knowledge leads to negativity
When people do not have the information or knowledge they need, it results in low productivity. The reason is pretty simple – – People tend to avoid situations where they are viewed as ignorant, incomprehensible, or not knowledgeable. Nobody wants to look like they don't know what to do. And almost everyone is scared – – whether in reality or not – – being embarrassed or mocked.
Think back to school. From the very beginning through graduate school, how many times have you heard teachers and professors say, "There's no stupid question?" They knew someone had a question – – A very good question that would help shed light on the conversation – – that they were just too scared to ask.
2. Mistrust, absenteeism and bad employee morale
Employees want to be engaged so that they feel connected to the organization. When they are, they are ready to work harder, smarter, and be active in the workplace in ways that drive business results. When they're not engaged, when they don't feel connected, they suffer. This may seem like a touchy, soft business problem, but unhappy and disconnected employees can have a profound business impact through absenteeism, lack of motivation, and turnover.
3. Bad interpersonal relationships
How often do you see eyes roll? How many murmurs do you hear softly? When people don't feel connected, the door opens to misinterpretation and questioning motives and intentions. The lack of respect or listening – – really listened – – makes people feel negated. In this case, they often find ways to push back, even if they cannot do so openly or directly.
4. The "Grapevine Effect"
Marvin Gaye isn't the only one who heard it through the grapevine. No matter how much you love their Motown hit, you don't want any of them to grow in your organization. However, by not disclosing any information, you are ensuring a vine will sprout – – Cause problems and distractions. People want what they can't have and of course they assume something is available unless shown otherwise. If you don't proactively talk about issues that are important to your employees, chances are that this is someone else – –regardless of the correctness and truthfulness of their "information".
As the Prince of Soul serenades, "I bet you wonder how I know about your plans to turn me blue. I was surprised when I found out yesterday. Don't you know I heard it through the grapevine have … "
Something is being shared by someone, it just won't be what you would say. Maybe it's not true.
If there are all of these downsides, why not communicate better?
It's not like management comes to work every day and says, "I want to withhold information." Likewise, employees don't say, "I want to screw something up!" So, what's up? In many cases it starts with our beliefs about communication getting in the way. Faith and fear keep us from being great.
- We believe that we were born good at communication and therefore don't practice and don't get better
- We fear failure and that fear prevents us from trying and learning new things or skills
- We mistakenly believe that good communication is just "common sense".
- We mistakenly assume that others know what we know
To really address the cons of poor communication, reap the many benefits of effective communication, and accelerate our business results, we need to review our beliefs and, in some cases, change them.
Improving communication involves more than just getting the message out properly so that it is heard (although this in itself can be a challenge). This means ensuring that the message resonates with and is understood by listeners so that they are stimulated to act. It's hard work, but it's worth it.
What problems are due to poor communication?
– David Grossman
A more focused communication can only take five minutes. Use the Take 5 ™ planning template to assign your communication to a person, group or organization today!